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outlook 2007 new mail taskbar notification icon (envelope)

got a user for which this isn't working properly. It works for some emails and not for others. There are no rules in outlook, and the emails in question are all in the main inbox. This topic first...

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outlook 2007 new mail taskbar notification icon (envelope)

Have you identified any pattern, like it appears for external mail but not for internal mail?

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outlook 2007 new mail taskbar notification icon (envelope)

Check under File > Options > Mail > Message Arrival. What settings are selected? Also check the Desktop Alert Settings. 

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outlook 2007 new mail taskbar notification icon (envelope)

How many email accounts deliver to that profile?  To that folder?

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outlook 2007 new mail taskbar notification icon (envelope)

Sometimes, I've got around this kind of problem by creating a rule that brings up a dialogue for each new message the user gets. A bit cludgey, and doesn't get to the bottom of the problem. If you...

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outlook 2007 new mail taskbar notification icon (envelope)

@Kkyishkkii it's on & off, some internal some external @BillKindle - can't find these settings  @spike7 only1

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outlook 2007 new mail taskbar notification icon (envelope)

@Guy of Edgware I've already done that but it's not really the answer, the idea is when the user is working on something they don't need to worry about missing the desktop notification which will...

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outlook 2007 new mail taskbar notification icon (envelope)

Tools > Options > Preferences tab - Email options > Advanced Email options is where the settings are in outlook - but if everything is ok there and its windows 7 you may need to go into the...

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outlook 2007 new mail taskbar notification icon (envelope)

Shelldone is correct , I mispoke and gave you the Outlook 2010 settings. Outlook 2007 still has the old style menu system.

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outlook 2007 new mail taskbar notification icon (envelope)

@Shelldone I've done that, will monitor the situation - hopefully it fixes the issue

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outlook 2007 new mail taskbar notification icon (envelope)

Is the envelope tray icon set to always show? I've had issues where sometimes it auto-hides quickly.

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outlook 2007 new mail taskbar notification icon (envelope)

it's set to, show icon and notifications

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outlook 2007 new mail taskbar notification icon (envelope)

The only other thing I can think of is to check if there's a rule involved.  Messages that are moved or otherwise manipulated by rules may not trigger the new mail notification.

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outlook 2007 new mail taskbar notification icon (envelope)

I reset the default icon behaviour and it seems to have fixed it.

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outlook 2007 new mail taskbar notification icon (envelope)

Thanks for the update glad to see things are working... for now :)

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